Privacy & Cookies
Learn about our Privacy & Cookies policy.
Privacy & Cookies
Last Updated: August 2023
This Privacy and Cookie Policy (“Policy”) governs the access to and use of all parts of the website and services branded as QuantWise (“QuantWise”, “we”, “our”, “us”) and referring to the domain https://quantwise.ai/ (hereinafter referred as the “Website”) and all documents, data, materials or other information made available on the Website.
This Policy applies to all visitors and/or users (“User”, “you”, “your”). Please read this Policy along with our Terms of Services carefully, and note that by using QuantWise, you are consenting to the collection, storage, processing and transfer of your personal information in accordance with this Policy.
This Policy may be made available in several languages; all versions are legally binding, but in the event of inconsistency between the English version and a translated version, the English version prevails.
1. PURPOSE OF THIS POLICY
1.1. We at QuantWise know and understand how important it is for you to understand how we collect, store, process, share and use your personal data. We respect and protect the privacy of our users’ personal data in our Website.
1.2 The purpose of this Policy is to describe how QuantWise collects, processes and manages users’ personal data through the Website, which is developed to offer QuantWise services.
2. ACCEPTANCE
2.1. By accessing and using our Website, you are consenting and accepting the terms of this Policy. If you do not agree or consent with the details we require with any aspect of this Policy, you shall at any time withdraw your consent and discontinue access or use of our services.
3. PERSONAL INFORMATION THAT WE COLLECT FROM USERS
3.1. Your Personal data is collected and stored with us in order to provide, develop and to enhance our products and services including technical infrastructure, security, compliance, fraud prevention and customer support. We are committed to exercise due diligence when dealing with every User and in the course of conducting business, we ensure that it is able to comply with all the applicable Laws and regulations that are required to prevent the facilitation of money laundering and terrorist financing.
3.2. The personal data we collect from our Users are:
Users | Browser Information | Log Information |
Full name | Full name | Device- specific information |
Date of Birth | Date of Birth | Location |
Email Address | Email Address | System activity |
Gender | Gender | Uniform Resource Locators [URL] |
Residence Address | Platform | Data collected via Cookies |
Nationality | Operating System | |
Country Code | Transaction history | |
Telephone number | Pages accessed and links clicked | |
Employment Status | Public blockchain data | |
Government issued Identity or Driving License | ||
Passport details |
4. HOW USERS PERSONAL DATA IS USED
4.1. To communicate with User
4.2. To comply with legal and regulatory compliance
4.3. To detect and prevent frauds and credit risks
4.4. To provide, troubleshoot and improve QuantWise Services
4.5. To enforce our terms in our Term of Use
4.6. To provide customer services
4.7. To ensure quality control
4.8. To ensure network and information security
4.9. To enhance and personalize User experience
4.10. To facilitate corporate acquisitions, mergers or transactions
4.11. To engage in marketing activities
4.12. For Transaction services
4.13. Purposes for which we seek User’s consent
5. DATA TRANSFER
5.1. We may share your personal data with selected third parties, including business suppliers, distributors and subcontractors, when it is necessary for the delivery of our services, or when there is a legal basis to do so. The aforementioned third parties only collect, use and disclose your information in the ways indicated by us in order to provide adequate services.
5.2. We further ensure that we comply with the applicable data protection legal norms and we shall only share information in the following circumstances:
5.2.1. With applicable regulatory bodies of British Virgin Island. In the event of suspicious activities or transactions such as any fraud, tax, money laundering or terrorist financing activities, QuantWise is obliged to share the User’s personal information with the applicable regulatory bodies.
5.2.2. With third party KYC/AML service providers of QuantWise to identity verification services in User onboarding process and in ongoing transaction monitoring process.
5.2.3. QuantWise intends to uphold and implement the strictest standards of compliance, security and transparency in its operation, starting with detailed verification of onboard Users and operates transaction monitoring system to trace the nature of the virtual asset wallet to which each of our Users is sending to or receiving from, therefore QuantWise acquires the User’s information via third party KYC/AML service providers to provide streamlined verification process for individuals and companies with global coverage, configurable verification rules, detailed and case management tools along with Politically Exposed Person (PEP) database screening, financial crime screening, legality of assets verification and due diligence services.
5.2.4. With service providers under contracts to operate the business. For instance;
5.2.4.1. Cloud storage
5.2.4.2. Payment process
5.2.4.3. Transaction Monitoring
5.2.4.4. Network Infrastructure
5.2.4.5. Security
5.2.4.6. Customer Support
5.2.4.7. Marketing
5.2.4.8. Data analytics
5.2.5. We transfer only the minimum amount of data necessary for a particular outsourced service provider(s) and we only cooperate with the outsourced service providers who can provide and ensure adequate level of personal data protection.
5.2.6. With our affiliates/ business partners as a general part of conducting business to offer services
5.2.7. With financial Institution which we partner to process payments you have authorized
5.3. QuantWise ensures that the service providers and affiliates/ business partners who process personal information acknowledge the confidentiality of this information and to protect the User’s right to privacy by complying with all applicable privacy and data protection laws.
6. PROTECTION AND STORAGE OF PERSONAL DATA
6.1. QuantWise maintains physical, technical, administrative and procedural safeguards in connection with the collections, storage and disclosure of User’s personal data. We use firewall barriers, encryption techniques and authentication procedures to maintain the security of User’s online sessions.
6.2. In the event of a User signing in his/her account on different devices, QuantWise shall notify a security alert to confirm and ensure the protection of the User’s account.
6.3. You are requested to protect your account password from unauthorized access to avoid unnecessary authentication issues. In order to circumvent loss, misuse, unauthorized acquisition or alteration of your data, also you are further requested to choose the strongest password and to protect the account privacy data from any third-parties. In the event of unauthorized access, the QuantWise insists you notify the Customer support immediately.
6.4. Furthermore, QuantWise does not ensure the security or privacy of data transmitted via email, phone or SMS, till such data reaches the domain of our network, since we have no access to protect such data until it reaches our network domain.
7. DATA RETENTION
7.1. QuantWise shall keep the original or a true copy of all KYC Documents, data and information it receives from its User in a readily retrievable format for five [5] years after termination of your relationship with our Services.
7.2. When an investigation into a suspicious User or a suspicious transaction has been initiated and in the event of proceeding the investigation in respect of the User, QuantWise shall not destroy any relevant records even though the prescribed period for retention shall have elapsed by the reporting authority, for the reason that we are subjected to certain anti-money laundering laws.
7.3. Furthermore, information or data collected via technical means such as cookies, web page counters and other analytics tools is kept for a period of up to one year from the expiry of the Cookie policy.
8. EUROPEAN DATA PROTECTION RIGHTS
8.1. QuantWise is obliged and bound by the General Data Protection Regulation [GDPR], which is drafted and passed by the European Union to regulate and protect the data of EU citizens. This regulation came into effect on May 25, 2018 and QuantWise will be liable for any violation of its privacy and security standards, with penalties.
8.2. According to the GDPR, QuantWise provides privacy notice,
8.2.1. in a concise, transparent, intelligible and easily accessible form,
8.2.2. written in clear and plain language,
8.2.3. delivered in a timely manner; and
8.2.4. provided free of charge
8.3. EU users are advised to read the important information provided below about the transfer of personal data outside of the European Economic Area (EEA).
8.4. If you are located in the EEA, you will have the rights as described below.
8.4.1. You may request access to and receive information about the personal data we maintain about you, update and correct inaccuracies in your personal data, restrict or object to the processing of your personal data, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal data to another company.
8.4.2. You may withdraw any consent you previously provided to us regarding the processing of your personal data, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdraw your consent.
8.4.3. If you are located in the EEA, we will comply with applicable GDPR law when transferring your personal data outside of the EEA.
9. YOUR RIGHTS PROTECTED UNDER THE GENERAL DATA PROTECTION REGULATION
9.1. Under certain circumstances, you have rights under data protection laws in relation to your personal data which are set out in more detail below
9.1.1. Request access - This enables you to receive copies of your personal data. We hold about you and to check that we are lawfully processing it. This is also commonly known as a "data subject access request". This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
9.1.2. Request erasure - This enables you to request us to delete or remove personal data where there is no good reason for us continuing to process it. Please note that there may be circumstances where we may be legally entitled to retain your personal data.
9.1.3. Request to Restrict Processing- This enables you to object to the processing of your personal data, which is processed based on our legitimate interests. In the event of such an objection, we will no longer process your personal data, unless we demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.
9.1.4. Request to Object Processing - You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
9.1.5. Request to transfer - If you request us, we will provide you or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
10. COOKIE POLICY
10.1. Cookies are small text files that are placed on your device like computer, mobile or any other device by a website, containing details of your browsing history. Whenever you visit our Website, the website sends a cookie to the device you are using to access our Website, and your device automatically stores the Cookie in a file located within your website browser allowing us to recognize your device upon future access.
10.2. We use the following Cookies to operate our Website, such as;
10.2.1. Session Cookies are temporary and expire once you close your browser. It stores information for the time, or session when you are on our Website;
10.2.1. Persistent Cookies encompasses all Cookies that remain on your hard drive until you erase or your browser does it. It depends on the Cookie’s expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary;
10.2.1. First-party-cookies are put on your device directly by our Website you are visiting;
10.2.1. Third-party-cookies are placed on your device, not by our Website, but by a third party like an advertiser or an analytic system. Generally, the Third-Party Cookies consist of tracking Cookies used to identify online behavior, understand interests, and then customize advertising for the User on other websites. Any information obtained from Third-Party Cookies is processed by the respective Collaborative Partners;
10.2.1. Google Analytics Cookies to measure our User’s interactions with the content on our Website. These Cookies collect information about your interactions with our Website, such as unique visits, repeat visits, session duration and website activity;
10.2.1. Facebook Pixel to process information about a User’s activity on our Website, such as the website visited, Facebook identity, browser data, and more. The information processed from Facebook pixel is used to serve ads based on your interests through Facebook, as well as to measure cross-device conversions and User interactions on our Website;
10.2.1. Essential Cookies are known as strictly necessary Cookies for you to browse our Website and use the features of it, such as accessing secure areas of our Website. These Cookies are generally First-Party Session Cookies. These Cookies do not require consent from you. Essential Cookies helps to make our Website easy to use by providing basic functions such as page navigation, language selections, authorization and filling in forms. Our Website will not function without these Cookies and they cannot be disabled. These Cookies do not reveal the User’s identity or collect information. They are stored on the User’s device until the browser is closed;
10.2.1. Functionality Cookies allow our Website to remember choices you have made in the past like what language you prefer, what region you would like or what username and password are so you can automatically log in. We use Cookies for navigation and to facilitate your access to and use of this site. These Cookies are necessary for transmission of communications on the network or to supply services whatever requested by you. Further they help us to know which pages are the most and least popular and see how visitors move around the website;
10.2.1. Performance Cookies collect information about how you use our Website, like which page you visited and which link you clicked on. None of this type of information can be used to identify you. The sole purpose of performance cookies is to improve our Website functions. Analytics may collect information through log data, such as; (i) IP address, (ii) Type of browser and device, (iii) Operating system, (iv) Name of the Internet Service Provider, (v) Country information, (vi) Date and time of visit, (vii) Web page origin and exit; and/or
10.2.1. Marketing Cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an advertisement. These Cookies can share information with other organizations or advertisers.These cookies may be set through the website by our advertising partners. If you do not allow these cookies, you will experience less targeted advertising. These cookies are set on your device for up to two (2) years or deleted, if you erase your browser cookie data.
10.3. You reserve the right to decide whether to accept or reject Cookies from our Website. You can exercise your Cookie rights by setting your preferences in the Cookie Consent Manager. However, you will not be able to reject the Essential Cookies and still access the Website, as they are strictly necessary to provide you with our Services. In the event you choose to reject certain Cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse Cookies.
11. PRIVACY TERMS IN USING DIGITAL ASSETS AND BLOCKCHAIN TECHNOLOGY
11.1. Some services provided on the Website are recorded on a public blockchain. It is a ledger which means a chain of blocks where each block contains the recording of any data transmission. Blockchains are decentralized or third-party networks which are not controlled or operated by any third-party service provider or affiliates or business partners of QuantWise, and we have no access or authority to erase, modify or alter any personal data from such networks.
11.2. We make no claims to ensure the protection of such data that utilizes blockchain technology, and we bear no liability for breaches of such data should they occur.
11.3. By using the site, you expressly acknowledge and accept that the data on the block chain is irreversible and you consent to the permanent record of data being stored on such a blockchain.
12. MODIFICATIONS
12.1. We reserve the right, at our sole discretion, to modify, amend, supplement or replace this Policy at any time and such update details shall be indicated at the top of this page.
12.2. Our Website Policies and Terms of Use may be revised or updated periodically to meet the necessary requirements and standards. We encourage You to regularly visit our website to stay informed about any changes to these Policies and Terms & Conditions.
12.3. Your continued access to the Website means that you agree to the updated content and to abide by the updated Policy.
13. AML COMPLIANCE
13.1. Your personal data may be used as we believe necessary or appropriate to comply with applicable laws (including anti-money laundering (AML) laws and know-your-customer (KYC) requirements), as collected by third parties, lawful requests and legal process, such as to respond to requests from government authorities.
13.2. QuantWise is in compliance in all material respects, and will continue to comply with all applicable laws and regulations relating to guarding against terrorism and money laundering, and QuantWise agrees to comply with the anti-money laundering programs to the extent applicable.
13.3. Your personal data may be used for compliance purposes to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
14. CONTACT INFORMATION
14.1. In the event of any comments, questions, inquiries or complaints regarding this Policy, the User has the right to submit questions and/or concerns, please raise a ticket via Website.
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